No, if an order contains an item that is on back order or out of stock, the entire order will be held until the missing item(s) is back in stock.

Current processing time is 3-5 *business days*.  Processing time begins the first *business day* after your order is received.  Orders will ship within 3-5 *business days* barring any unforeseen circumstances (excludes Federal holidays and weekends).  Note:  Sample orders may take an additional day for processing as they are made to order.

*Monday through Friday, excluding holidays*

Order Processing:  Current processing time is 3-5 *business days*.  Processing time begins the first *business day* after your order is received.  Orders will ship within 3-5 *business days* barring any unforeseen circumstances (excludes Federal holidays and weekends).  Note:  Sample orders may take an additional *business day* for processing as they are made to order.

*Monday through Friday, excluding holidays*

Order Transit Time:   We use shipping carriers that typically take 3-6 business days in transit (excludes Federal holidays and weekends).  Shipping times noted on the checkout page are transit times only!  Processing time is not included in the shipping carrier estimates (see below for processing times).

Yes.  Upon shipment, you will be notified by email or SMS with a tracking number for your order.

Please take photos of the outer package, the inside of the package and the contents in the package and contact us immediately.

Unless otherwise authorized in advance, refused or returned packages will incur a 20% restocking fee. 

Currently, we ship to the USA, Canada and other International locations upon request.  If you would like to discuss shipping to your country, please contact us and we will see if arrangements can be made.

NOTE:  International shipping is currently suspended except for Canada.  Unfortunately, we've had several claims filed against us because of shipping delays out of our control.  Once the package leaves us, we have no control over carrier delays due to the global pandemic.  We apologize for the inconvenience.  If you would like us to ship to you and you are not in the USA or Canada, please contact us privately and we may be able to work something out.

For security reasons, orders may require a signature on delivery for any of the following circumstances:

·        Order value exceeds $150

·        Order contains a discontinued item

·        Order contains an item that is difficult to replace for any reason

·        The order’s shipping address has previously had delivery issues

We offer complimentary sample(s) with every order as noted below.

·        Samples-only orders:

o   Receive one free manufacturer sample vial chosen by us from our available stock.

·        Product orders and sample orders meeting the order size criteria below can typically expect to receive the following samples with their order (note exceptions below):

o   $80-$149:  2 free samples

o   $150-$200:  4 free samples

o   $200-$299:  6 free samples

o   $300 plus:  8 free samples

You may enter your sample request(s) in the box just before clicking “checkout”.

We will do our best to accommodate your sample requests; however, they cannot be guaranteed, and substitutions may occur at our discretion.

Premium samples are not guaranteed and may count as multiple samples at our discretion.

Multiple orders will be automatically combined and the samples will be based on the total of all orders.

They are sprayer vials.

We apologize that you are unhappy with your purchase, but we cannot re-sell an opened or used item.  We encourage you to buy a sample to test prior to making a blind buy purchase as we do not want you to be disappointed.  Please be sure about your choice prior to purchasing as we cannot be responsible for buyer's remorse.

Most products may be returned for a refund up to 30 days from the shipment date.  Decants and sample vials may not be returned. Return shipping costs must be paid by the customer.  To receive a full refund, the item must be unused, unopened and in its original and undamaged packaging (including unopened cellophane wrap where applicable).  Please contact us to receive return authorization and approval.  We encourage you to return the item carefully, so it is not damaged upon its return.  If an item is used or the packaging is damaged, we will only offer a 50% refund upon receipt of the item.

Unless otherwise authorized in advance, returns will incur a 20% restocking fee. 

All of our products are guaranteed 100% authentic.  We are an authorized retailer and purchase either from an authorized distributor that purchases directly from the manufacturer or directly from the manufacturer themselves.

Please use the "Notify Me When Available" button below where it reads "Sold Out" on the item you would like.  Click the "Notify Me When Available" button and you will see a drop down menu to choose the size.  Choose your size and enter your mobile number or email address.  Once you've entered this information, click "Notify Me When Available".  When the item is back in stock, you will receive a notification. 

Please contact us and let us know what purchase you are considering.  If we can, we will provide you with a discount code; however, please understand that we are a retail store, not a discount site.