Current processing time is 3-5 business days*. Processing time begins the first business day after your order is received. Orders will ship
within 3-5 business days barring any unforeseen circumstances.
Note: Sample orders may take an additional day for
processing as they are made to order.
*Business days are: Monday through Friday (excludes Federal holidays and weekends)*
You may cancel some items if we haven’t started
processing your order. Once an order is in process, it is possible that it may be canceled for a restocking fee of
10%. Once the shipping process has
started, orders may not be canceled.
Please contact us to determine if your order is eligible for
Sample orders are
made to order and may not be canceled if the samples have already been
made. Please contact us to determine if
your order is eligible for cancelation.
Currently, we ship to the USA, Canada and
other International locations upon request. If you would like to
discuss shipping to your country, pleasecontact
usand we will see if
arrangements can be made.
International shipping is currently suspended except for Canada. Unfortunately, we've had several claims filed
against us because of shipping delays out of our control. Once the package leaves us, we have no control
over carrier delays due to the global pandemic. We apologize for the inconvenience. If you would like us to ship to you and you are
not in the USA or Canada, pleasecontact usprivately
and we may be able to work something out.
We apologize that you are unhappy with your
purchase, but we cannot re-sell an opened or used item. We encourage you to buy
a sample to test prior to making a blind buy purchase as we do not want you to
be disappointed. Please
be sure about your choice prior to purchasing as we cannot be responsible for
Most products may be returned for a refund up
to 30 days from the shipment date.
Decants and sample vials may not be returned. Return shipping costs must be
paid by the customer. To
receive a full refund, the item must be unused, unopened and in its original
and undamaged packaging (including unopened cellophane wrap where applicable). Pleasecontact
usto receive return
authorization and approval. We
encourage you to return the item carefully, so it is not damaged upon its
return. If an item is used or
the packaging is damaged, we will only offer a 50% refund upon receipt of the
Unless otherwise authorized in advance,
returns will incur a 20% restocking fee.
All of our products are guaranteed 100%
authentic. We are
an authorized retailer and purchase either from an authorized distributor that
purchases directly from the manufacturer or directly from the manufacturer
Please use the "Notify Me When Available" button below where it reads "Sold Out" on the item you would like. Click the "Notify Me When Available" button and you will see a drop down menu to choose the size. Choose your size and enter your mobile number or email address. Once you've entered this information, click "Notify Me When Available". When the item is back in stock, you will receive a notification.