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Frequently Asked Questions

Orders & Shipping

If an item is on back order or out of stock, will my order be split into multiple shipments?

When will my item ship?

How long will it take my package to arrive?

May I cancel my order?

Will I be able to track my package?

What if my order arrives damaged?

Do you ship to my country?

Will my shipment require signature delivery?

Sample Vials

Will I receive a free sample with my order?

Return Policy

What if I don't like the scent I ordered?

May I return my item?

Products

Are your products authentic?

What if the item I want is out of stock?

Discounts

May I have a discount?