Some products (*see exclusions below) may be returned for a refund up to 30 days from the shipment date.
Decants and sample vials may not be returned as they are made to order.
Return shipping costs must be paid by the customer.
Refunds will be given as store credit for future purchase. To receive a refund (store credit), the item must be unused, unopened and in its original and undamaged packaging (including unopened cellophane wrap where applicable) and all contents of the package must be returned.
Please contact us to receive return authorization and approval. We encourage you to return the item carefully, so it is not damaged upon its return. If an item is used or the packaging is damaged, we will only offer a 50% refund upon receipt of the item.
Unless otherwise authorized in advance, returns will incur a 20% restocking fee.
*The following items may not be returned, and all sales are final:
- Limited Edition Items
- Discontinued Items
- Sample vials of any size
- Sale Items (e.g., Black Friday, Thanksgiving, and other sales or markdowns)
- Other select items at the discretion of Krystal Fragrance